Privacy Policy

Effective 7 August 2025

MSCOFFROAD is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (including phone number, email address, and shipping address)

  • Billing or payment information

  • Purchase history and product preferences

  • Any communications with us (e.g. emails, website enquiries, social media messages)

  • Information provided through surveys, competitions, or promotions

We may also collect non-personal information such as IP address, browser type, and website activity to improve our services and user experience.

2. How We Collect Your Information

We collect information when you:

  • Place an order or make a purchase from our website or in-store

  • Create an account or subscribe to our mailing list

  • Contact us via phone, email, or our website

  • Interact with us on social media

  • Participate in promotions, giveaways, or surveys

We only collect personal information by lawful and fair means.

3. How We Use Your Information

We use your personal information to:

  • Process orders and provide customer support

  • Communicate with you regarding your orders, enquiries, or service updates

  • Send marketing communications (if you have opted in)

  • Improve our website, services, and customer experience

  • Comply with legal obligations

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers such as couriers, payment processors, and IT support

  • Third parties where required by law or for fraud prevention

  • Parties assisting in business operations, provided they agree to keep the information confidential and use it only for the intended purpose

We will never sell your personal information to third parties.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Personal data is stored securely, and access is restricted to authorised personnel only. Online payments are processed through secure, encrypted gateways.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies.

To do so, please contact us at the details below. We may require proof of identity before granting access or making changes.

7. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. Cookies help us remember your preferences and understand how users interact with our site.

You can choose to disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or customer feedback. The latest version will always be available on our website.

10. Contact Us

For questions about this Privacy Policy, to request access to your information, or to make a complaint, please contact:

MSCOFFROAD
Email: info@mscoffroad.com.au
Phone: 0448 566 133

We aim to respond to all privacy-related enquiries within a reasonable timeframe.